Other Information

Patient Feedback

We welcome your suggestions and opinions. You are invited to place your comment in the “Suggestion Box” located in Reception Area. If you are unhappy with any aspect of the service that you receive from this practice, we are keen to know about it. Please feel free to talk about it to your Doctor or a Receptionist.

Travel Advice:

CQ Medicentre is a member of The Travel Medicine Alliance. We offer comprehensive travel advice on many destinations throughout the world. Vaccinations and travel medicine packs are available at very competitive prices. www.TravelMedicine.com.au

Repeat Prescriptions:

It is not our usual practice policy to issue Prescriptions without a patient being present for a consultation. If your doctor agreed to provide scripts without your presence please lodge your request to the front office staff, with the name, strength of the medication, the quantity and time of the day the medication is taken. Any patients requiring Authority scripts will need to make an appointment to see their usual Doctor.

Online Security and technology

Practice procedure

The Health Insurance Commission (HIC) has developed a security system for health care electronic transactions using Public Key Infrastructure (PKI) technology. Using digital certificates, transactions can be digitally signed and encrypted and sent to the HIC and other health professionals and locations that also have PKI. This technology is intended for use across the entire Australian health sector.

There are two types of digital certificate used in the HIC’s PKI:

This practice provides a Location certificate for the practice only.

Privacy policy

Privacy Act The Privacy Amendment (Private Sector) Act 2000 extends the operation of the Privacy Act 1988 to cover the private health sector throughout Australia. The Privacy Act requires our practice to abide by the 10 National Privacy Principles (NPPs):

C 6.3B Patient health information The maintenance of privacy requires that any information regarding individual patients, including staff members who may be patients, must not be disclosed in any form (verbally, in writing, electronic forms inside/outside our practice) except for strictly authorised use within the patient care context at our practice or as legally directed.

Health records must be kept where constant staff supervision is easily provided. Personal health information must be kept out of view and must not be accessible by the public.

All patient health information must be considered private and confidential, and therefore must not be disclosed to family, friends, staff or others without the patient’s consent. This information includes medical details, family information, address, employment and other demographic and accounts data obtained via reception. Any information given to unauthorised personnel will result in disciplinary action, possible dismissal and other legal consequences.

Each staff member must sign a confidentiality agreement on commencement of employment and further information is provided in Human resource management section.

In addition to Federal legislation, our practice also complies with State or Territory legislation.

Care should be taken that individuals cannot see computer screens showing information about other individuals. Screensavers or other methods of protecting information must be engaged.

Access to computerised patient information must be strictly controlled with personal logins/passwords. Staff must not disclose passwords to unauthorised persons. Screens need to be left cleared when information is not being used. Terminals must also be logged off when the computer is left unattended for a significant period of time.

Items for the pathology couriers or other pick-ups must not be left in public view.

Practice procedure

All staff must follow the listed guidelines to minimise the risk of potential breaches of confidentiality. Waiting patient medical records are not left in an area accessible by the public Medical records remain turned face down at front desk when not in use Staff speak softly at front desk Only minimal personal information is discussed in a public area In our practice, items for pathology couriers or other pickups are left at the nurses’ station in a designated secure area.


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If you think you may have a medical emergency, call your doctor, go to the nearest hospital emergency department, or call the emergency services immediately. If you choose to rely on any information provided by Your Health, you do so solely at your own risk. External (outbound) links to other websites or educational material that are not explicitly created by CQ Medicentre are followed at your own risk. Under no circumstances is Your Health responsible for the claims of third party websites or educational providers.